FAQ

Is it safe to order from your site? Is it secure?

We guarantee 100% payment security with the Stripe and Paypal platforms for all your transactions, as well as an SSL configuration of the domain name ensuring additional security for the protection of your data.

What are the shipping times for your products?

We take 2-4 days to process your order and then 8-12 days to deliver it to you. We prioritize transportation with the lowest carbon emissions.

 

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

 

Where do we ship your product from?

Our offices are located in Paris , France . Our international warehouse is located in China.

 

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at contact@ungari.fr

 

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@ungari.fr and we will send you a similar replacement item as soon as possible.

 

Where are you located?

We are located in Paris , France.

 

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@ungari.fr.

 

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link

Will I get spam if I give you my email address?

Rest assured, your email address is safe with us. We will not sell your computer data. For us, the trust of our customers is essential.

Has my order been taken into account?
Following acceptance of your payment, you will receive a confirmation email which summarizes the details of your order.
What should I do if my payment was declined when I validated my shopping cart?

You have up to 3 payment attempts to settle your order. If this is the case, your payment will be refused.

Remember to check your bank details, it is possible that the amount of your order exceeds your weekly limit, to do this contact your bank.